Description :

Raving fans a revolutionary approach to customer service is a book that i discovered referenced in several other books that ive been reading in each other book little was said other than a quote here or there but noticing the books presence i purchased it and am glad i did. Written in the parable style of160the one minute manager raving fans160uses a brilliantly simple and charming story to teach how to define a vision learn what a customer really wants institute effective systems and make raving fan service a constant feature151not just. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast raving fans includes startling new tips and innovative techniques that can help. Raving fans a revolutionary approach to customer service list price 2399 1679 volume discount applied sheldon bowles and ken blanchards raving fans is written in the parable style of gung ho r and the one minute manager r